Last updated: August 2026

Fusion Fitness (Urmston) Limited ("Fusion Fitness", "we", "us" or "our") is committed to protecting your privacy and personal information.

This Privacy Policy explains how we collect, use, store and share your personal information when you become a member, enquire about membership, visit or use our gym, use our website or member app, or otherwise interact with us.

1. Who We Are

Fusion Fitness (Urmston) Limited is the data controller responsible for the personal information we collect and use in connection with Fusion Fitness.

Company: Fusion Fitness (Urmston) Limited
Registered office: 76c Davyhulme Road, Urmston, Manchester, England, M41 7DN
Email: info@fusionfitnessgym.co.uk
Website: fusionfitnessgym.co.uk

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the email address above.

2. Information We Collect

Depending on how you interact with Fusion Fitness, we may collect and process information including:

Your full name
Date of birth
Home address
Email address
Mobile telephone number
Profile photograph
Emergency contact details
Membership details and membership history
Payment and transaction information
Information required to establish and administer a Direct Debit
Records relating to membership freezes and cancellations
Information provided through your Physical Activity Readiness Questionnaire (PAR-Q)
Health or medical information that you provide in connection with your membership or use of our facilities
Class, appointment and other booking information
Communications between you and Fusion Fitness
Marketing and communication preferences
Gym access records, including the date and time you enter the gym using your PIN or QR code
CCTV images
Information you provide when making an enquiry or registering your interest in membership
Information you provide when taking part in competitions, promotions or referral schemes

We aim to collect only the information that is reasonably necessary for operating Fusion Fitness and providing our services.

3. How We Collect Your Information

We may collect personal information when you:

Join Fusion Fitness
Register for or use your ClubRight member account or app
Complete a PAR-Q
Set up a Direct Debit or make a payment
Use our website or online membership services
Enter or use the gym
Use your PIN or QR code to access the gym
Book a class, appointment, gym tour or other service
Submit a membership freeze or cancellation request
Contact us by email, telephone, SMS, WhatsApp, social media, app or in person
Register your interest in becoming a member
Respond to or submit information through an advertisement or lead form, including through Facebook or Instagram
Enter a competition, promotion or referral scheme
Change your marketing preferences

We may also receive or process information through organisations that provide services to us.

4. Why We Use Your Information

We may use your personal information to:

Set up and manage your membership
Provide and manage access to Fusion Fitness
Administer membership payments and Direct Debits
Manage classes, appointments and bookings
Contact you regarding your membership
Process membership freezes and cancellations
Respond to enquiries, requests and complaints
Assess information provided through your PAR-Q to help manage your safe use of our facilities
Maintain the safety and security of members, staff, visitors and our premises
Maintain gym access records
Investigate accidents, incidents or suspected breaches of gym rules
Prevent and detect crime
Maintain appropriate membership, financial and business records
Improve our facilities, services and member experience
Send important service and membership communications
Send marketing communications where you have agreed to receive them or where otherwise permitted by law
Administer promotions, competitions and referral schemes
Meet legal, regulatory, accounting and insurance requirements
Establish, exercise or defend legal claims

5. Our Lawful Bases for Processing Your Information

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the information and the reason we are using it, we may rely on:

Contract: Where processing is necessary to enter into or perform your membership agreement or provide a service you have requested.

Legal obligation: Where we need to process information to comply with a legal or regulatory requirement.

Legitimate interests: Where processing is reasonably necessary for the operation, administration, safety, security or improvement of Fusion Fitness and our interests are not overridden by your rights and interests.

Our legitimate interests may include protecting our members, staff, premises and equipment; maintaining appropriate membership and access records; preventing misuse of our facilities; responding to enquiries; and managing and improving our business.

Consent: Where you have actively agreed to a particular use of your information, including certain electronic marketing communications.

Where we rely on consent, you may withdraw that consent at any time.

6. Health Information and PAR-Q

As part of your membership, we may ask you to complete a Physical Activity Readiness Questionnaire (PAR-Q).

This may include questions concerning matters such as:

Heart conditions
Chest pain during physical activity
High or low blood pressure
Pregnancy or recent childbirth
Bone or joint problems
Medication that may affect your ability to exercise
Other health or medical information you choose to provide

Information concerning your health is treated as special category personal data under UK data protection law and receives additional protection.

We process PAR-Q information for the purpose of assessing and managing matters relevant to your safe participation in physical activity and use of our facilities.

Where we rely on your explicit consent to process health information, you may withdraw that consent. However, doing so may affect our ability to provide services where that information is reasonably necessary for safety purposes.

We will restrict access to health information to those who reasonably require it for the relevant purpose.

7. ClubRight

We use ClubRight to provide our gym management system, member accounts, member app and related membership services.

ClubRight processes personal information on our behalf to support functions such as:

Membership administration
Member accounts
Bookings
Membership communications
Membership management
Access management
Marketing preferences
Other gym management functions

For member information processed by ClubRight on our behalf for Fusion Fitness membership purposes, Fusion Fitness remains responsible for determining why and how that information is used.

8. Direct Debits and Payments

We use London & Zurich to provide Direct Debit collection services.

When you establish a Direct Debit, information required to set up and administer your payments may be processed by London & Zurich and other organisations involved in the banking and payment process.

This may include information such as:

Your name
Bank account details
Sort code
Direct Debit mandate information
Payment references
Payment and collection information

Card payments may also be processed securely by third-party payment providers.

Payment providers may process your information in accordance with their own legal and regulatory obligations.

9. Gym Access Records

Fusion Fitness operates 24-hour member access.

When you enter the gym using your membership PIN or QR code, an access record may be created within our gym management and access systems.

This may include:

Your identity
The date of entry
The time of entry
The access method used

We use these records for purposes including operating our access system, maintaining the safety and security of the gym, investigating incidents, preventing unauthorised access and enforcing our membership terms and gym rules where necessary.

Members must not share their PIN, QR code or other access credentials with another person.

10. CCTV

CCTV operates within Fusion Fitness for safety and security purposes.

Our CCTV records images only and does not record audio.

We use CCTV for purposes including:

Protecting members, staff and visitors
Preventing and detecting crime
Protecting our premises and equipment
Investigating accidents and incidents
Investigating suspected breaches of membership terms or gym rules
Supporting insurance or legal matters where necessary

CCTV footage is normally retained for approximately three weeks, after which it is automatically overwritten or deleted.

Specific footage may be retained for longer where reasonably necessary in connection with an accident, incident, investigation, insurance matter, legal claim or request from law enforcement.

Access to CCTV is restricted and footage will only be shared where there is an appropriate reason to do so, including with the police, insurers, legal advisers or other relevant authorities.

Fusion Fitness is registered with the Information Commissioner's Office for data protection purposes.

11. Marketing and Communications

We may contact you by email, SMS, app notification, telephone or other appropriate methods.

Some communications are necessary for administering your membership or providing our services. These may include information relating to:

Your membership
Payments
Bookings
Gym access
Changes to our services
Safety or security
Important operational information

These are service communications and are separate from marketing.

Where required, we will ask you separately whether you would like to receive marketing from Fusion Fitness.

For example, you may be given separate choices to opt in to:

Email marketing
SMS marketing

You are not required to agree to marketing as a condition of membership.

You can change your marketing preferences or withdraw your consent at any time using the options provided within our services, using an unsubscribe facility where available, or by contacting us at info@fusionfitnessgym.co.uk.

Withdrawing from marketing will not prevent us from sending essential communications relating to your membership or services.

12. Facebook, Instagram and Social Media

We may advertise Fusion Fitness through social media platforms, including Facebook and Instagram.

If you choose to submit an enquiry or your contact information through a social media advertisement, lead form or messaging service, the relevant social media provider may process your information before it is provided to us.

Once we receive your information, we may use it to respond to your enquiry, discuss membership or provide information you have requested.

Social media providers may process information independently in accordance with their own privacy policies.

13. WhatsApp

Fusion Fitness may use WhatsApp Business to communicate with members and prospective members.

If you choose to contact us through WhatsApp, your telephone number, profile information made available through WhatsApp and the content of your communications may be processed through the WhatsApp service.

You are not required to use WhatsApp to contact Fusion Fitness and can contact us through other available methods.

14. Other Organisations We May Share Information With

We do not sell your personal information.

Where reasonably necessary, personal information may be shared with or processed by trusted organisations that help us provide our services or operate Fusion Fitness.

These may include:

ClubRight and gym management technology providers
London & Zurich and other payment providers
Banks and payment organisations
Website and hosting providers
Email, SMS and communication providers
Access control providers
Myzone or other fitness technology providers where applicable
IT and technical support providers
Accountants and professional advisers
Insurance providers
Law enforcement agencies, courts, regulators or other authorities where required or permitted by law

We aim to provide third parties only with information reasonably necessary for the relevant purpose.

15. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

The appropriate retention period depends on factors including:

The type of information
Why it was collected
Whether you remain a member
Legal or regulatory requirements
Accounting and financial record-keeping requirements
Insurance requirements
The possibility of a complaint, dispute or legal claim
Safety and security requirements

Some membership and transaction records may therefore be retained after your membership has ended.

CCTV footage is normally retained for approximately three weeks as explained in Section 10.

When information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it.

16. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is restricted to authorised people where appropriate.

We also use third-party service providers to process certain information, and those providers are responsible for maintaining appropriate security measures for information processed through their systems.

Members are responsible for keeping their passwords, PINs, QR codes and other login or access credentials secure and should not share them with other people.

17. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

Request access to personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete certain personal information
Ask us to restrict how certain information is processed
Object to certain processing
Request the transfer of certain information
Withdraw consent where we rely on consent

These rights are not absolute and some are subject to conditions or legal exemptions.

You have the right to object to processing based on our legitimate interests in certain circumstances. You also have the right to object at any time to the use of your personal information for direct marketing.

To exercise your rights or ask a question about your personal information, contact:

info@fusionfitnessgym.co.uk

We may need to verify your identity before completing certain requests.

18. Website and Cookies

Our website and online membership services may use cookies and similar technologies to provide functionality such as secure login, membership services and bookings.

Some cookies and technologies may be necessary for these services to operate.

Analytics, advertising or other non-essential cookies or similar technologies may also be used where applicable.

Where consent is legally required for non-essential cookies or similar technologies, appropriate information and choices will be provided.

You can also manage certain cookies through your browser settings, although disabling essential cookies may affect the operation of parts of our website or online services.

19. Members Aged 16 and 17

The minimum age for membership at Fusion Fitness is 16.

We take additional care when handling the personal information of members under the age of 18.

Where parental or guardian involvement or consent is required by law, by our membership terms or for a particular service, we may request this before providing the relevant service.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, suppliers, business practices or legal obligations.

The latest version will be made available through our website, member area or another appropriate location.

Where a change materially affects how we use your personal information, we will take appropriate steps to bring the change to your attention.

21. Questions and Complaints

If you have any questions or concerns about how Fusion Fitness handles your personal information, please contact us at: